Anonymous
map-marker Lafayette, Louisiana

Billing Issues

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Unable to contact customer service. Only automated services and voice-mail. Neither of which were hellful
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Erin F Qnm

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Verified Reviewer

Game issues

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Kabam - Game issues
The game continues to go to update in all game modes but never moves from updating or lets you prgess. I can move forward in arenas or AQ and EQ
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Loss:
$30
Pros:
  • Great graphics
Cons:
  • Game issues after game updates

Preferred solution: Apology

Leon m Pzw

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Verified Reviewer

Contest of Champions has froze I think? Or is down?

Kabam - Contest of Champions has froze I think? Or is down?
My game has froze, it there is another issue not sure. When I open up to play, I get a purple screen saying Collectors Crystal Vault.i have no option to do anything except close the screen.
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Preferred solution: Fix the game

Bradley H Kaw

Account stolen from support

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Kabam - Account stolen from support
Kabam support stole my account ??? Please help me recover my account. Ive received zero support help in about 30 days
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Loss:
$5000
Pros:
  • Was awesome before they stole my account
Cons:
  • No i mean zero tech support

Preferred solution: My Kabam account that was taken from me by Kabam Support

User's recommendation: No good. Thousands of dollars and z4 years of my life stolen from me for asking for Kabam Support

Bradley H Fxn

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Verified Reviewer

Kabam support stole my multi thousand dollar account and will not even work with me to recover it.

Kabam support stole my multi thousand dollar account and will not even work with me to recover it.
Kabam support stole my multi thousand dollar account. They will not work with me in anyway to reattach the account they stole from my account
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Loss:
$5
Cons:
  • Steal you account

Preferred solution: Full refund

User's recommendation: Don’t spend a nickel on mcoc games

Mario K Ufp

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Hacked account

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Updated by user Jan 10, 2024

None. By writing the problem.

They dont care. Now i understand they have a verification proces. But asking me what are my first 2 purchase and exact dates. I can't know for sure since i play for long time.

And since i am logedout of my own playstore and can't access it. Problem is that even i cant provide that informations.

I can provide last few years proof of my purchase history. My name is on the card, my player name was my first 4 letters of my last name (probably changed by hacker, cuz i cant find IT on search)Ton of evidence that kabam simply ignore.

Original review Jan 10, 2024
So i have never ever in my life had a such a bad support. Regarding my issue that my account is hacked. And kabam asking informations i cant access. With full prof of my id card, my cards and all purchase history in past few years. They refuse to see obvious, that account is using somebody else. For start i have never have use iPhone. And whoever have my account is using iPhone. I have support the company and the game for long time and spend real money. But i can't belive that that they refuse to see obvious. If this don't resolve i guess i Will never ever use kabam ever again.
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Loss:
$2000
Cons:
  • Always bugs customer support dont care

Preferred solution: I do t care about money i spent, i enjoed the challange. I spent year to get on level where i was. And i just want my account back so i can play. Cuz i have no plan to complete all i did to get to that level again. I spent a lot of money real money.

User's recommendation: Stay away from kabam. For them you are nothing. Regarding how long you support them.

Joseph B Jpz

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I cannot call British Columbia

I can't get into my game it wants me to start over I've been playing this game for 2-3 years and I just purchased something from kabam for $10 I cannot call British Columbia
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Loss:
$10

Preferred solution: I would like to get back into my game

Romeo R Qdb

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Verified Reviewer

I want to play this amazing game

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Is there a way I could transfer my google Account to a kabam acc there is a account linked to my account but it is a fake account is there a way I could change the email or unlink it so I would be able to play youre amazing game you provided for us to have a great time with please help me I really want to enjoy this game like I used too
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Loss:
$50
Pros:
  • Good game good graphics and great character selection
Cons:
  • Hackers

Preferred solution: To get actual help from ur service

Joseph B Jpz

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Verified Reviewer

Can't log into my game

The game just keeps trying to load and it says there's no connection I have Wi-Fi and everything is connected my data savor is not on either
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Preferred solution: To log into my game marvel contest of heroes

Preb H

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Verified Reviewer

Just waiting for an answer

After the answer has arrived, Ill summarize it :-) I cant summarize something that hasnt answered me yet.
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Preferred solution: My account back

Anonymous
map-marker Charlotte, North Carolina

Negative credits

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I have played this game for countless hours and sometimes I use my card and sometimes I use my mother's. She isn't the best with technology and I told her to cancel my upcoming subscriptions to epix, Paramount, Amazon, and one or two others that I cannot think of off the top of my head because my TV broke and I don't have use for them right now.

So I would be paying for nothing. She called her credit company and told them to cancel them and for some reason because they were associated with Google same as Google pay and how I pay with my cards that are under Google and her card. They canceled everything and I've been trying to tell them meaning kabam that it wasn't fraud and it was a misunderstanding and she called her credit company to tell them that the charges were legit and yet I cannot get this across to kabam and now I am negative 38,000 credits. What do I have to do to fix this?

It seems like there is no remedy and now I am locked out completely with my card and any card. I cannot buy units nothing and in the later stages of the game where I am you need units for revives and health potions!!

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Efe B Xew

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Got scammed

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If you want my username on marvel contest of champs here :Efe757Pro:So I have been wanting doom for a while so I spent 30 dollars on cyber Monday for 6 5 stars I got the dual scince and mystic one and I wanted doom but it all 6 I didint even see him in the crystal I was just wondering if you want like delete 6 unranked 5 stars any if you can give me doom cause it was kinda unfair the only champ I want wasent even in the crystal and on the las crystal my game crashed so I couldnt get it please
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Loss:
$30
Pros:
  • Fun
Cons:
  • Hard

Preferred solution: The champion which is doctor doom 5 star I wanted please I’m a og I have the 4th year anniversary profile pic

Travis M Onm

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Verified Reviewer

No person to person service

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Kabam - No person to person service
Ive spent 1000s on this game. I do an update and now I cant get into the game. All that money Ive spent is down the drain. Why? Because I cannot figure out how to fix my issue without speaking to someone and walk me through it. Ive tried numerous times to try it and cannot figure it out. I was in an alliance other player relying on me and now I have to basically stop playing the game. Why? Because I cannot login and retrieve all the long hours and big money spent on crystals and rank material and all the champions I have upgraded!!
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Loss:
$6000
Pros:
  • Entertaining
Cons:
  • Support help

Preferred solution: To be able to login my account/game

User's recommendation: Person to person help!!!

Romeo R Qdb

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Verified Reviewer

Transfer my google account to my kabamm

I had a android when I was playing your game and I switched to iPhone and it doesnt show a login choice for google just kabamm and I want to get back into the game so wondering if you could transfer my google to kabamm
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Loss:
$30
Pros:
  • Good game
Cons:
  • Non login for google

Preferred solution: Transfer

Bradley H Fxn

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Verified Reviewer

You removed my account

Kabam support stole my huge Mcoc. They will not work with me in any way to recover my account that they took off my account and will not give back. 5 years and thousands of dollars of my life stolen by Kabam Support. They have zero interest in fixing this problem
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Loss:
$5
Cons:
  • Support stole my account

Preferred solution: My multi thousand dollar account back. That they stole from me

Dylan S Sid

I wanted to speak with someone to see if they can help me resolve my problem with my favorite game, but no one was available to help me and the options were not useful.

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Kabam - I wanted to speak with someone to see if they can help me resolve my problem with my...
I can't get into Marvel Champions because it "Cannot connect to the network. Please check your connection and try again." This has been happening for 3 to 4 days now
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Pros:
  • Has provided a fun game for me to play
Cons:
  • Requires internet to play

Preferred solution: Information to fix the problem for the game so I can continue to play

User's recommendation: Someone who will be available to talk to immediately

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